This site is intended for use by people over 20 years of age, so please refrain from using it.

Yes, it does not contain nicotine, so even those who are concerned about the health effects of nicotine can smoke it with confidence.
In addition to nicotine, the Japan Food Research Center also tests for the presence of harmful substances such as tar, formaldehyde, and acetaldehyde.

Although it does not contain common tobacco ingredients such as nicotine and tar, please refrain from using it.

We apologize, but we do not accept returns due to customer's convenience.
Thank you for your understanding.

The warranty period is one month from the date of purchase.

Although there are no legal restrictions, since water vapor is generated, please observe public etiquette when using this product.

If you leave the replaceable flavor cartridge in your bag, clothing, storage goods, etc., the liquid inside may leak and become dirty.
Also, please be aware that leaving the product in a hot and humid place (outdoors, inside a car, bathroom, etc.) may cause malfunction.

When disposing of flavor cartridges, please follow the instructions of each local government.

We recommend using the product within one year of purchase.

If you continue to suction an old cartridge without liquid, it may run dry and give a burnt taste.
Please replace with a new cartridge.

This is the sound created when air is taken in from the airflow.
Please rest assured that this is not a malfunction.

If the number of seconds of suction is long, if the temperature exceeds a certain level, the sensor on the main unit will detect it and the main unit and smoke may become hot.
Please try again after a certain period of time.

There may be poor contact between the device and the cartridge.

Check that there is no dust or water on the contacts.
In Japan's humid environment, it seems that moisture often accumulates.
Please wipe the contacts on the flavor cartridge and try again.

The main unit, USB adapter/USB cable, or charger may not be connected correctly.
Please check if it is connected correctly.

If you have another Micro USB cable that can be charged, please try using it to see if it can be charged.

If you have checked the above and still cannot charge the battery, please contact our customer service center as there may be a malfunction.

If you continue to suction an old cartridge without liquid, it may run dry and give a burnt taste.
Please replace with a new cartridge.

We apologize for the inconvenience, but please place your order again as it is not covered by the warranty.

We apologize for the inconvenience, but please contact the inquiry desk.
*Do not use the main unit if it has been submerged in water. Also, please be careful not to discard a malfunctioning main unit.

We apologize for the inconvenience, but please place your order again as it is not covered by the warranty.

We are very sorry, but we do not accept orders by phone or fax.
Please place your order from the website.

You can reissue your password by clicking "Click here if you have forgotten your password" on the login screen, so please check.

*The ID will be the email address you registered at the time of your first purchase.
Please check whether you have received an order completion email etc. to the registered email address.

If you have checked the above and are still unable to reissue your password, please contact our customer service center.

(MY PAGE)
Orderer's registered address/delivery address: Please register from "Registration Information" on MY PAGE.
*Reflection will start from the next delivery.

*Address changes will not be reflected in [Scheduled to ship] or [Shipped] products. Please contact the inquiry desk.
Additionally, the changes will be reflected in each product, so if you have multiple regular products, please check the delivery address for each.
*Please note that if changes are made less than 5 business days before the next scheduled delivery date, the change will be made from the next scheduled delivery date.

If you have any questions regarding operation, please contact the inquiry desk.

If you have registered your mobile phone or smartphone address, your email settings may prevent emails from your computer.
If you have set up domain-designated reception or reception rejection settings to prevent spam mail, please change your settings so that you can receive the domain tomijun.inc@gmail.com.
*You can check your registration information from My Page.
Also, please be sure to check your spam folder as it may be redirected to your spam folder.
If neither of the above applies, we apologize for the inconvenience, but please contact the inquiry desk.

I'm sorry. We do not accept gift wrapping.

You can change the delivery address from "Confirm/Change Delivery Information". (MY PAGE) We apologize, but we are unable to deliver to a location different from the orderer's registered address. Thank you for your understanding.
*If the payment method is set to ``Deferred Payment,'' the invoice will be mailed to the registered address of the ``Orderer.''

We apologize for the inconvenience, but we cannot accept requests for specific dates and times.
Thank you for your understanding.

Shipping fee is 500 yen (tax included) nationwide.
Free shipping for orders over 2,000 yen.

The delivery company will post an "Absence Notification Form" and take the product back to the delivery office, so please contact the office listed on the Absence Notification Form to request redelivery.
Also, since it will be mailed by post, please check the availability of the post.
If the storage period (approximately one week from the shipping date) has passed, we apologize for the inconvenience, but please specify that you would like to have the item redelivered, and then contact our inquiry desk.

After the product is shipped, you will receive a shipping completion email, so you can check the estimated delivery date and shipping number.
Please access Kuroneko Yamato's package inquiry system and enter the 12-digit inquiry number written in the shipping completion email to confirm.

Your order will be delivered within 2 to 5 business days.
*Delivery to Okinawa, remote islands, etc. may take some time.
*Delays may occur depending on weather and traffic conditions. Thank you in advance for your understanding.

We apologize, but we can only ship within Japan.

Payment can be made by various credit cards, Amazon Pay, and deferred payment.

【credit card】
- Lump-sum payment only (please note that we do not accept installment payments or revolving payments)
・Free of charge

[AmazonPay]
-Customers who have an Amazon account can shop using the shipping address and credit card information registered with Amazon.
Please click on the "Pay with Amazon Account" button.
*If an error occurs, there may be a problem with the information registered on Amazon.
Please make sure that your Amazon account and the credit card registered to your account are in working order.

[Convenience store deferred payment]
・The invoice will be delivered together with the product, so please pay at your local convenience store, bank, or LINE Pay.
*If the purchaser's address and the product delivery address are different, such as for gifts, an invoice will be sent to the purchaser's address.
*For bank transfers, fees will be borne by the customer. Also, the account number for the transfer will be different for each transaction, so please check the account number listed on your invoice.
・Payment deadline: Please pay within 14 days of invoice issue. The payment deadline is also stated on the invoice.
・Deferred payment fee: Free

You can change the basic information. Changes can be made before the order is completed and up to 5 business days before the next scheduled delivery date.

The invoice will be sent together with the product. Please pay at a convenience store within 14 days of issue.
If the delivery address is different, the item will be mailed to the purchaser's address.
It is expected to arrive in approximately one week. Please make payment as soon as you receive it.

Also, if you have not received your invoice after a week or more,
Please feel free to contact us using the contact information below.

We do not accept returns due to customer's convenience.
In the unlikely event that the product you ordered is different from the product you received, or if you receive a damaged product, we will arrange to exchange the product within 7 days of receiving the product (*) Please feel free to contact us at the inquiry desk.
Please see Article 9 of the Terms of Use for details.

I am very sorry.
Cooling-off is a system that applies to door-to-door sales and telemarketing sales.
Purchases made on this site are mail order (internet shopping) and are not subject to the cooling off period. note that.